Job Description
About the Company
Our client is a veteran-owned supplement brand on a simple mission: help America get healthy. The founder and CEO built the company around not cutting corners. Every product uses the full clinically studied dose, every batch is independently third-party tested with results published for customers to see, and everything is made in FDA-registered US facilities. The lineup spans a range of well-known single-ingredient supplements and the brand has served more than 500,000 customers to date.
Role Overview
This is a remote (Latin America or Eastern Europe) CRO Specialist role. This person will turn more of the client's site traffic into customers by running tests, shipping site changes, and keeping the CRO agency sharp. It's a hands-on conversion specialist role for someone who can move fast on the site directly and help make sure the agency's work lands. Their time splits across three areas:
- Running tests and making website changes directly.
- Owning site improvements that sit outside the agency's testing program, like navigation, merchandising, and page-level fixes, always with conversion in mind.
- Supporting oversight of the agency by reviewing its work, catching issues, and giving clear feedback.
This is a chance for a senior CRO agency operator to stop splitting attention across a dozen clients and go deep on one brand.
Responsibilities
- Run your own tests: Plan, build, launch, and read A/B tests on the site, from hypothesis through to a clear call on what ships.
- Ship site changes directly: Make changes on the Shopify storefront personally instead of waiting in a queue, so good ideas get live quickly.
- Own the non-testing work: Improve menus, collection pages, merchandising, and page-level details that fall outside the agency's scope, with every change made with conversion in mind.
- Fix what's leaking: Use analytics, heatmaps, and session recordings to find friction points and broken experiences, then fix them.
- Review agency work: Look over the CRO agency's test plans, designs, and builds before and after launch, and flag anything that's off.
- Give sharp feedback: Turn reviews into specific, useful notes for the agency and share what's being seen with the CEO and CMO.
- Report on results: Keep a clean record of what's been tested, what won, and what it did for conversion rate and AOV.
Who They're Looking For
- Has spent real time at a CRO agency, running experiments across multiple ecommerce brands.
- Senior enough to set their own priorities and hands-on enough to build the tests and site changes personally.
- Knows Shopify well and is comfortable making storefront changes without a developer holding their hand.
- Fluent with A/B testing tools like Intelligems, plus GA4, heatmaps, and session recordings.
- Can point to conversion rate or AOV gains driven through structured testing, and knows how to measure them properly.
- Can review someone else's work and give direct, constructive feedback that actually improves it.
- Based in Latin America or Eastern Europe and communicates clearly in English with a US-based team.
This role is ideal for a senior CRO specialist who wants to trade a full client roster for one brand, real ownership of the site, and the chance to see their work compound.