About the Company
Our client is an e-commerce agency that works exclusively with subscription CPG brands in food, beverage, supplements, and health & wellness. The agency helps brands convert and retain customers through Shopify optimization and Klaviyo retention marketing.
Role Overview
This is a remote Senior Project Manager role. This person will own one of the client's conversion pods. The conversion service includes three work streams: paid landing pages, Shopify theme optimization and testing, and brand and operational support in Shopify. This person will lead a team of a PM, Tech Lead, developers, and designer, but their value goes beyond delivery, acting as a trusted strategic partner to clients.
Responsibilities
- Own client relationships, serving as the primary point of contact and strategic advisor.
- Deeply understand each client's brand, product, customers, and competitive landscape.
- Make data-driven strategic recommendations on what to test and build to drive revenue growth.
- Deliver work across all three work streams: paid landing pages, Shopify theme optimization and testing, and brand/operational support.
- Stay current on subscription CPG industry trends, best practices, and what's working.
- Own A/B testing programs in Intelligems, hypothesis development, execution, and analysis.
- Lead the pod to deliver high-quality work on time.
- Develop and manage the PM on the team.
- Collaborate with the Tech Lead on scoping, prioritization, and technical decisions.
- Ensure client satisfaction and retention.
- Roll up sleeves when needed, doing the work to get things across the finish line.
Who They're Looking For
- Proven experience managing e-commerce or agency projects end-to-end.
- Data-driven mindset, using analytics to inform strategy and measure impact, not gut feel.
- Strategic mindset, developing hypotheses, making recommendations, and driving results.
- Strong client management skills, knowing how to build trust and become a true partner.
- Deep interest in subscription CPG, following the industry and knowing what's working.
- Technical understanding of Shopify and e-commerce (no coding required, but able to speak the language).
- Experience with A/B testing and CRO programs.
- Track record of leading and developing team members.
- Familiarity with tools like Slack, Linear, Figma, Intelligems, and GitHub.
How They'll Work
- Remote position.
- Will lead a pod with a PM, Tech Lead, developers, and designer.
- Head of Conversion oversees quality and client success across all pods.
- Uses Slack for communication, Linear for project management, Figma for design, and GitHub for version control.
- Fast-paced environment working with multiple subscription CPG clients.
