About the Company
Our client is on a mission to help people move comfortably through life. They create thoughtfully designed foot care solutions that provide fast, effective relief for common foot conditions, from bunions and plantar discomfort to dry heels and toe pain. They believe foot care should feel approachable, innovative, and empowering, and are redefining an overlooked category through thoughtfully designed products.
Role Overview
This is a remote Senior eCommerce Manager, Marketplaces role, leading the day-to-day performance of the marketplace business, with Amazon serving as the primary growth engine. This role owns marketplace performance across Amazon, Walmart Marketplace, and future channels by driving sales growth, optimizing operations, and identifying opportunities to improve the customer experience.
Reporting to the VP of Marketing, this person will partner cross-functionally with Operations, Finance, Product Development, Creative, and external agency partners. They'll also provide day-to-day leadership for two marketplace contractors and oversee the external Customer Experience team.
Responsibilities
- Own day-to-day marketplace performance across Amazon, Walmart Marketplace, and future channels.
- Develop growth strategies that improve revenue, profitability, and operational efficiency.
- Monitor marketplace trends, competitors, and platform updates to identify new opportunities.
- Deliver performance reporting and recommendations to leadership.
- Own Amazon Seller Central, catalog health, listings, merchandising, and content optimization.
- Partner with Creative to improve PDPs, A+ Content, Brand Store, and conversion.
- Leverage Amazon programs such as Vine, Deals, Coupons, Subscribe & Save, and Virtual Bundles.
- Partner with Operations on inventory planning, forecasting, and account health.
- Partner with internal marketing and agency teams to optimize marketplace advertising.
- Monitor KPIs including revenue, TACoS, ROAS, conversion rate, organic rank, and inventory health.
- Lead marketplace execution for new product launches.
- Coordinate content, inventory, merchandising, advertising, and review generation.
Who They're Looking For
- 5+ years managing Amazon Seller Central businesses.
- Proven success growing marketplace revenue.
- Strong understanding of Amazon SEO, catalog management, merchandising, and advertising.
- Experience with Amazon Brand Analytics, Search Query Performance, Helium 10, and Excel or Google Sheets.
- Experience partnering with agencies and cross-functional teams.
- Strong analytical, organizational, and communication skills.
- Comfortable using AI tools to improve productivity and workflow.
- Self-starter with a strong sense of ownership who thrives in a fast-paced environment.
Bonus Qualifications
- Experience with Walmart Marketplace or TikTok Shop.
- Experience launching new products on Amazon.
- Experience with Amazon Brand Registry.
- Experience in CPG or consumer products.
- Startup experience.
- Experience leading contractors or small teams.
