About the Company
Our client is the largest Amazon prep and e-commerce fulfillment network in the United States.
Role Overview
This person will be responsible for overseeing the customer experience, from sign up and onboarding to execution and billing. This role manages the customer's experience and expectations, and will work with multiple warehouses within the client's network to ensure customer orders are shipping smoothly while tracking inventory levels. Success in this role looks like customers expanding their business, writing rave reviews, and telling other Amazon sellers to work with the client.
Responsibilities
- Direct ownership of large clients and their customer journey.
- Onboarding new customers, fielding new inquiries, growing customer base.
- Liaising with customers and warehouses to troubleshoot and gather status updates. Optimize customer-warehouse communication.
- Track inbound and outbound orders and inventory levels.
- Responding to customer questions as needed.
- Provide customer feedback to the executive team.
Who They're Looking For
- 2-4 years experience with Amazon Seller Central. Creating inbound shipments, managing inventory, opening cases in Seller Central are all relevant for this job (Seller Central, not Vendor Central, for this role). Should know how to create an SPD shipment and an LTL shipment.
- 1-3 years of experience in a Customer Service, Account Management, or Warehouse Management role.
- Experience having directly prepped FBA products.
- Familiar with the process of sending Hazmat units to Amazon through 3rd party carriers.
- Strong communication skills, with the ability to converse with internal departments, as well as with clients/agencies.
- Project management experience a plus.
- Skilled with Google suite, especially Google Sheets.
- Ability to thrive in a fast-paced environment with high pressure.
- Able to oversee multiple projects and tight deadlines, a phenomenal multitasker.
